Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at hello@lecavist.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions relating to returns please contact us at hello@lecavist.com.

Damages and issues
Please inspect your order upon first receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The freight will need to be paid by the customer.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Customer Change of Mind
If your item has not been unboxed and packaging remains intact, we are able to accept the return for a full refund, provided you notify us within 7 days of the date of delivery. If your item has been unboxed but remains unused, we can provide a store credit minus a restocking fee of 20% of the invoiced value, provided you notify us within 7 days of the date of delivery.

For all customer error returns, the cost of return freight is the customer's responsibility. You may either arrange the return shipment yourself, or request that we organise it on your behalf - in which case you will be invoiced for the full freight amount as quoted prior to collection.

Your refund or credit will be processed once the item has been returned and assessed to be in good condition. Please note that items that have been used or installed are not eligible for return, for either a store credit or a refund.