FAQ

Change of mind can be accepted ONLY is the item has not been used and is still in his original packaging. Unfortunately, the transporter might come and remove the packaging, if you are unsure, you will need to ask them to keep the packaging.

It will need to be sealed back in a perfect resalable condition for us to sell it again. You will need to send photos and videos of the packaging and send them to hello@lecavist.com. You will also need to deliver the item by yourself to our dedicated warehouse or pay for us to pick it up from your house.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@lecavist.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@lecavist.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The freight will need to be paid by the customer. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to.

Please contact us if you have received a damaged in transit item or defective.

You can contact us by email: support@osassaustralia.zendesk.com

By chat HERE

Please contact us if you have received the wrong item

You can contact us by email: support@osassaustralia.zendesk.com

By chat HERE

By Phone on 1300 20 29 49

Please contact us if you have received an item with missing parts 

You can contact us by email: support@osassaustralia.zendesk.com

By chat HERE

By Phone on 1300 20 29 49

Cancellations are possible before the item gets delivered to you. If the item has been delivered and un-opened or opened please contact us.

You can contact us by email: support@osassaustralia.zendesk.com

By chat HERE

By Phone on 1300 20 29 49

A tracking number should have been sent to you. This one will be from Startrack (Australia Post) or Winning services.

Please contact us if you want to track your order 

You can contact us by email: support@osassaustralia.zendesk.com

By chat HERE

By Phone on 1300 20 29 49

LeCavist deliveries should be next day if the order is placed before 11am AU time. This depends on our current stock on hand in your state. We usually carry enough in every states. If we don’t have your desired item in your state we will organize a stock transfer from a different state. Please contact us to find out stock level

hello@lecavist.com

1300 20 29 49

Chat here

We use one of the best delivery company in Australia called Winning Services. 71 years of legendary care in delivering big & bulky goods in Australia. 2 million happy customers and counting with the The industry's best Net Promoter Score (NPS) 81.8. We offer:

• FREE DELIVERY TO NSW, QLD, VIC, SA - Next day delivery available depending on stock level - Please contact us on the chat or on 1300 20 29 49 
• FREE INSTALLATION - Installation in the room of choice by our amazing team
• FREE CONNECTION - We will connect your new appliance
• FREE REMOVAL OF OLD CONNECTED APPLIANCES - Please let us know if you need this service when placing your order

If your item has been damaged in transit, you can refuse it and our transporter will take the item back to our warehouse and organize a new delivery. If you did not see the damaged

Yes we collect old appliance for free. Just let us know in your order or on the chat so that we inform our transporter

Do you offer installation?

We offer free installation for all our products except the thermoelectrical range (12 to 28 bottle) as these are being delivered by Australia post. All items are delivered by Winning services which will install the item in your room of choice

Our logistics team will deliver the item in your place and in your room of choice. No matter where it is will get there.

We will deliver, install and put in service for you. Show you how the item works and make sure it is functional

You will get a tracking number by email and text*

You can always chat with us if you have not received it HERE

Yes you will receive an email + text the day before the delivery with a delivery time slot.

On the day you will receive 2 text messages, 2h and 30min before delivery

The transport team will call you when they are in front of your door with your new product J

• Email Sales Enquiries: hello@lecavist.com

• Email technical support/claims: support@osassaustralia.zendesk.com

• Phone Enquiries: 1300202949

• Office hours: Monday to Friday: 9am to 5pm 

• Live Chat:  Weekdays 9am to 5pm
Click on the chat icon located at the bottom right of the screen to get started.

• Schedule a call with our Product Specialist: Pick a suitable time to have our specialist ring you to clarify any questions you may have.

Osass Australia Pty Ltd
ABN: 28 644 539 668

Talk to you soon !

Please contact us to check stock level in your state. If we have stock available in your state, we will provide Free next day delivery* and installation. If not, we will be able to transfer the stock from a different state which would take an extra week.

Please chat with us here

Or email us at: hello@lecavist.com

Call us on 1300 20 29 49

3-     How to find product videos?

All LeCavist product videos can be found on the item page or on our Youtube page:

https://www.youtube.com/channel/UC4gxNe0rYit5Gv-j3hRJ1Zw/videos

All LeCavist product specification sheet can be found on the item page (see below)

All LeCavist instruction manuals can be found on the item page (see below)

Yes, in September 2023 we have started to sell second hand items / refurbished items.

You will be able to find the available items here: https://lecavist.com/pages/factory-seconds

Please don’t hesitate to contact us as we might not have all items loaded on the website

hello@lecavist.com

Chat: HERE

1300 20 29 49

You can register your LeCavist wine fridge in the below link:

https://lecavist.com/pages/product-registration

Registering your item will give you an extended warranty of 6 months. We will be able to keep your item digitally registered for peace of mind.

Yes, all LeCavist wine fridges have been tested for Australian standards under the EESS (Electrical Equipment Safety System). Copies of test reports can be shared. 

As per September 2023, we are 100% online to keep cost down and offer the best value for money on the market. In 2023, we plan to offer showrooms in major cities.

There are no ongoing maintenance requirements.

Our products are designed to have a long and prosperous life.

Here are some factors that influence the lifespan of a wine fridge:

Quality and Brand: The quality of the wine fridge plays a significant role in its lifespan. High-quality brands and models tend to be more durable and reliable than cheaper options.

Build Materials: Wine fridges made with durable materials, such as stainless steel or solid wood, are likely to have a longer lifespan than those made with lower-quality materials.

Compressor vs. Thermoelectric: Compressor-based wine fridges are generally more durable and longer-lasting than thermoelectric models. Compressor units are more suitable for long-term wine storage and aging.

Frequency of Use: If the wine fridge is used frequently, especially if the door is opened and closed often, it may experience more wear and tear, potentially reducing its lifespan.

Maintenance: Proper maintenance can extend the life of a wine fridge. This includes regular cleaning, checking and adjusting the temperature settings, and ensuring the unit is free from dust and debris.

Temperature and Humidity Control: Wine fridges that can maintain stable temperature and humidity levels are more likely to preserve wine and last longer.

Location and Environment: The location of the wine fridge matters. Placing it in an area with stable temperatures and low humidity fluctuations will help prolong its lifespan. Avoid exposing it to direct sunlight, extreme heat, or cold.

Ventilation: Adequate ventilation around the wine fridge is essential. Ensure there is enough space around the unit for proper air circulation to prevent overheating.

Power Surges: Protecting the wine fridge from power surges and electrical issues can prevent damage to the compressor or other components.

We price match and often offer discounts. Please contact us and we will help you as best as we can to have you part of the family !

Phone: 1300 20 29 49

Email: hello@lecavist.com

Chat: Here

Energy efficiency of LeCavist wine fridges can be found on the respective product page. Alternatively you can see below:

LeCavist wine fridges tend to be relatively quiet compared to many other household appliances.

Here's an approximate noise level for different types of wine fridges:

Compressor-Based Wine Fridges: These wine fridges typically use a compressor, similar to what you'd find in a standard refrigerator. They can produce some noise, but it's generally not loud. On average, the noise level can range from 35 to 45 decibels (dB), which is roughly equivalent to a quiet conversation or a soft whisper.

Thermoelectric Wine Fridges: Thermoelectric wine fridges are known for their quieter operation. They do not have a traditional compressor, so they produce less vibration and noise. The noise level of thermoelectric wine fridges is usually around 25 to 35 decibels, which is similar to the sound of a library or a quiet room.

It's important to note that noise levels can be somewhat subjective, as what one person finds quiet, another might consider noisy.

If minimizing noise is a priority for you, consider placing the wine fridge in a location where the noise won't be disruptive, such as a kitchen corner, pantry, or cellar. Some wine fridges also have built-in features to reduce vibration and noise, such as rubberized or anti-vibration shelving.

Overall, while wine fridges do produce some noise, it is typically at a level that is not bothersome for most users, especially when placed in a suitable location.

We offer additional shelves that can be purchased on our website (https://lecavist.com/collections/accessories).

The choice between metal shelves and wooden shelves in a wine fridge can impact both the aesthetics and functionality of the unit. Each material has its advantages and disadvantages. Here's a comparison:

Metal Shelves:

Durability: Metal shelves are generally more durable and robust than wooden shelves. They can withstand the weight of heavy wine bottles without sagging or warping.

Ease of Cleaning: Metal shelves are easy to clean and maintain. They can be wiped down with a damp cloth or sponge, and any wine spills or stains can be quickly removed.

Aesthetics: Metal shelves often have a modern and sleek appearance, which can complement the overall design of the wine fridge. They have a clean and industrial look.

Air Circulation: Metal shelves typically allow for better air circulation around the bottles, which can help maintain more consistent temperatures throughout the fridge.

Customization: Some wine fridges with metal shelves offer adjustable shelving, allowing you to customize the spacing between shelves to accommodate different bottle sizes.

Wooden Shelves:

Aesthetics: Wooden shelves have a classic and traditional look that can be visually appealing, especially in wine cellars or rustic settings. They can enhance the ambiance of the wine storage area.

Gentle on Bottles: Wooden shelves are less likely to scratch or damage wine bottle labels or capsules compared to metal shelves, which can be abrasive.

Vibration Dampening: Wood has natural vibration-dampening properties, which can be beneficial for long-term wine storage, as it reduces the risk of disturbing sediment in aged wines.

Humidity Retention: Wood can help retain a small amount of humidity, which may be beneficial in some cases for keeping corks moist. This can be particularly important for long-term aging of wines sealed with natural cork.

However, it's important to note that wooden shelves, if not properly sealed or treated, can be susceptible to mold growth or warping if exposed to excessive humidity. Additionally, wooden shelves may require more maintenance and cleaning to prevent the buildup of dust and mildew.

Ultimately, the choice between metal and wooden shelves in a wine fridge comes down to personal preference, the aesthetic you want to achieve, and how you plan to use the wine fridge. Both materials have their advantages, and the best choice for you will depend on your specific needs and priorities for wine storage.

LeCavist wine fridges that have a humidity control option are manual. They appear in 2 ways:

1. With a little black humidity pad that will be placed at the bottom of the wine fridge.

Here's how a humidity sponge works in a wine fridge:

Absorption of Water: The humidity sponge is usually made from a sponge-like material that can absorb and hold water. This material is designed to release moisture slowly over time to maintain a stable humidity level within the humidor.

Saturated with Distilled Water: To activate the humidity sponge, it needs to be saturated with distilled water. Distilled water is preferred because it is free of impurities and minerals that can negatively affect the taste and aroma of cigars. The sponge should be soaked in distilled water until it is thoroughly wet but not dripping.

Regulation of Humidity: Once the humidity sponge is saturated, it is placed inside the wine fridge. The sponge slowly releases moisture into the air within the fridge.

Regular Monitoring: To ensure that the humidity level is maintained correctly, it's essential to monitor the humidor's hygrometer regularly. A hygrometer measures the humidity level within the humidor. If the humidity level falls below the desired range, it may be necessary to add more distilled water to the humidity sponge to recharge it.

Recharging: Over time, the humidity sponge may become dry as it releases moisture into the fridge. When the humidity level drops, the sponge can be recharged by removing it from the fridge, soaking it in distilled water again, and then placing it back inside the fridge

1. Some of our items have a built in water storage at the bottom back. Water can be added manually to maintain humidity

The temperature you should set for your single-zone wine fridge depends on the types of wine you plan to store and whether you intend to use the fridge for short-term storage or long-term aging. Here are some general guidelines for setting the temperature of a single-zone wine fridge:

Whites and Sparkling Wines:

For serving white wines and sparkling wines, set the temperature between 7°C and 10°C. Cooler temperatures enhance the freshness and flavors of these wines.

Red Wines:

For serving red wines, set the temperature between 13°C and 18°C. The specific temperature within this range depends on the type of red wine. Lighter reds like Pinot Noir and Beaujolais are best served at the lower end of the range, while fuller-bodied reds like Cabernet Sauvignon and Shiraz are better at the higher end.

Long-Term Storage (Aging):

If you plan to use the wine fridge for long-term storage and aging of wines, a constant temperature of around 13°C is ideal. This temperature helps wines age gracefully by allowing them to develop complexity and maturity over time.

Versatile Setting:

If you have a variety of wine types in your collection and want a compromise temperature, you can set the wine fridge to around 13°C. This is a versatile temperature that works reasonably well for both aging and serving a range of wines, although it may not be optimal for all varieties.

It's important to note that wine fridges are designed to maintain a stable and consistent temperature, so the temperature you set should be accurately reflected inside the unit. Also, the temperature may fluctuate slightly around the set point, which is normal for most wine fridges.

Before setting the temperature, consider the types of wine you frequently store and your intended use of the wine fridge. Additionally, it's a good practice to use a separate wine thermometer or a built-in thermometer (if available) to periodically monitor the temperature inside the wine fridge to ensure it remains within the desired range.

18- How shall I load my bottles in the wine fridge?

Loading your wine bottles into a wine fridge requires careful consideration to ensure proper storage and access while maximising the use of space. Here are some guidelines on how to load your bottles in a wine fridge:

Organise by Type: Group your wine bottles by type (red, white, sparkling) and then by variety (e.g., Cabernet Sauvignon, Chardonnay) if you have a diverse collection. This makes it easier to find the wine you want when it's time to serve.

Lay Bottles Horizontally: Store wine bottles horizontally on the shelves. This keeps the cork moist and helps create a tight seal, preventing air from entering and wine from spoiling.

Store Wine by Temperature Needs: Place wines with similar temperature requirements together. If your wine fridge has multiple temperature zones, use them to your advantage. Reds are generally stored at a slightly higher temperature than whites, and sparkling wines at an even lower temperature.

Consider Accessibility: If you have wines that you plan to drink soon, place them in an easily accessible area of the wine fridge. Wines you intend to age longer can be stored in the back or bottom, as they won't need to be accessed frequently.

Avoid Overcrowding: Do not over-pack the wine fridge. Leave enough space between bottles to allow for proper air circulation. Overcrowding can disrupt temperature consistency and make it difficult to access bottles.

Use Proper Racking: Most wine fridges come with built-in racks or shelves. Use these to your advantage. Larger bottles like magnums may require special storage consideration. If your fridge has adjustable shelves, adapt them to accommodate your collection.

Label Bottles: If you have a large collection, labelling your bottles with details like the type, vintage, and region can be helpful for quick identification.

Keep a Record: Consider keeping a record or inventory of the wines in your fridge, either digitally or on paper. This can help you keep track of your collection and know when to drink certain bottles.

Mind the Vibration: Some wine fridges have built-in vibration control, but if yours doesn't, try to minimise vibrations around the fridge. Excessive vibrations can disturb the sediment in older wines.

Check for Proper Temperature and Humidity: Regularly monitor the temperature and humidity levels in your wine fridge to ensure they are within the ideal range for your wines.

Rotate Bottles: If you're aging wines, periodically rotate bottles to ensure even aging and to prevent sediment from settling in one spot.

Avoid Direct Light: Keep the wine fridge away from direct sunlight or strong artificial light sources, as UV light can be detrimental to wine quality.

Be Mindful of Odours: Wine is sensitive to odours, so avoid storing items with strong smells in the same area as your wine fridge.

By following these guidelines and considering the specific needs of your wine collection, you can ensure that your wine fridge provides the optimal environment for storing and aging your wines.